Refund Policy

Effective Date: 21-November-2024

At Sparvior, we strive to provide an excellent user experience for all our users. This Refund Policy outlines the conditions under which we offer refunds for services or products purchased through our platform. By using Sparvior and making purchases, you agree to the terms of this Refund Policy.

1. General Refunds

All purchases made on Sparvior, including but not limited to subscriptions, premium features, or services, are final unless otherwise specified. However, we offer refunds in the following circumstances:

  • Billing Errors: If a billing error occurs (e.g., incorrect charges, duplicate charges), we will process a refund for the incorrect charge once identified and verified.
  • Unresolved Service Issues: If there is a technical issue that prevents access to purchased content or features (and the issue cannot be resolved within a reasonable period), you may be eligible for a refund.
  • Accidental Purchases: If you believe you made an accidental purchase and request a refund within 3-4 days of the transaction, we will review your request on a case-by-case basis.

2. Subscription Refunds

  • Free Trial Period: If you subscribe to a paid plan after a free trial, you may cancel your subscription before the trial ends to avoid being charged. If you are charged after canceling within the trial period, we will issue a refund upon request.
  • Annual Subscriptions: Annual subscription fees are non-refundable after [insert number of days, typically 30 days]. If you cancel your annual subscription within the refund period, you will be refunded the unused portion of the subscription fee.
  • Monthly Subscriptions: For monthly subscriptions, you may request a refund within 7 days, typically 7-14 days of the charge if you are unsatisfied with the service. After this period, no refunds will be issued for monthly charges.

3. Non-Refundable Purchases

The following purchases are generally non-refundable:

  • Purchases made after the refund request period (as outlined above).
  • Purchases of virtual goods, credits, or other digital content that have been used or accessed.
  • Any purchases for which we have already provided a refund.

4. Refund Request Process

To request a refund, please contact our customer support team at support@sparvior.com with the following details:

  • Your account information (name, email address, etc.).
  • A description of the purchase you are requesting a refund for.
  • The reason for your refund request.
  • Any relevant supporting documentation (such as receipts or screenshots).

Once we receive your request, we will review it and get back to you as soon as possible. If your request is approved, we will issue the refund to the original payment method.

5. Processing Time for Refunds

Refunds, if approved, will be processed within 5, typically 5-10 business days and will be credited back to your original payment method. Please note that the time it takes for the refund to appear on your account may depend on your bank or payment provider.

6. Changes to This Refund Policy

Sparvior reserves the right to modify or update this Refund Policy at any time. Any changes to this policy will be posted on this page with a new effective date. Please review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or need assistance with a refund request, please reach out to our customer support team:

Sparvior Inc.
Email: support@sparvior.com
Website: www.sparvior.com